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faq

  • do you have a retail storefront?
    yes we do, our address, Senayan Trade Center, LG floor 0030-30A, jl. asia afrika, jakarta pusat 10270 - Indonesia.
  • storefront operational hour?
    thuesday to sunday, 11am till 8pm (sorry, we’re close on monday).
  • do you take credit card?
    yes we do take Visa and Master for walk-in purchase.
  • how about PAYPAL?
    yes we do, please ask us how for detail.
  • which shipping service do you provide?
    JNE for domestic shipping, EMS post service or DHL for international shipping.
  • can i be one of your dealer / distributor / bulk buy?
    sure can! please send us an email to jp@victorytoys.net
  • is there a product guarantee?
    yes, as long as it’s our product, we will take care all of it’s problem, we even replace with a new product while stock last.
  • questions about product?
    please look at our Pre-Order Sheet. price? downpayment? materials? order deadline? release date? or any other info about a product is all there.
  • is there a time limit until my purchase expire?
    yes there is, you have to make the downpayment within 3 days since you bought an item,
    and you have aslo 3 days to make the rest of the payment once the goods is in our store, failed to so, our system will automaticaly cancel the purchase,
    and we are not responsible to make any refund.
  • do you take custom or repair?
    yes we do, please tell us what you want.
  • i want something from other website or store, can you buy it for me?
    yes we can, please give us the link, and we are happy to help you, our fee is 20% from the total cost (exclude custom tax, if there’s any).
  • other questions?
    if you have other question, please email us (info@victorytoys.net), or whatsapp us (+6287878390111), and we will handle it shortly.